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By using the Nelly Ultra Cleaning LLC website or booking our services, you agree to the following Terms & Conditions.
Service Agreement
- Services are provided based on the estimate given and the conditions of the property at the time of cleaning.
- Any additional work requested outside the original estimate may incur extra charges.
- Access to the property must be provided at the scheduled time.
Payments
- Payment is required at the time of service unless otherwise arranged.
- We accept major credit cards, digital payments, and invoices for recurring clients.
- Late or missed payments may result in service interruptions.
Cancellations & Rescheduling
- Cancellations within 24 hours of the appointment may be subject to a cancellation fee.
- We reserve the right to reschedule or decline service in cases of unsafe conditions or restricted access.
Satisfaction Guarantee
If you are not satisfied with your cleaning, notify us within 24 hours, and we will return to address the issue at no additional charge.
Liability
- We are fully licensed, bonded, and insured.
- We are not responsible for items not disclosed as fragile or pre-existing damage.
Use of Website
- Content on this website is for informational purposes only.
- Unauthorized copying, downloading, or distribution is prohibited.